Delivery policy

Processing time

Please allow 1 – 3  business days for your order to be processed. Processing times are not included in the estimated delivery time at checkout.

During sales and high volume periods processing time is 3-5 days.


Shipping rates

Calculated at checkout and vary depending on your delivery location. 


Pre-Order Items

Items listed as 'PRE-ORDER' begin processing on the date indicated in the product description and vary between items.


Dispatch notification

If you have not received a dispatch/delivery notification within the specified processing time or dispatch date,

please notify us by sending an email to diambarorigins@hotmail.com including your order number. 

Item not delivered? 

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may have been delayed by selected courier service.

Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.

Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced. In case of an original item the payment will be fully refunded.

Customs and Duties Charges 

Almost all shipments crossing international borders (outside the US) are subject to the assessment of duties and taxes imposed by the importing country's government. Diambar Origins has no control over these charges as they vary between countries. These charges are the customers responsibility.

In rare cases that your package arrives from multiple warehouses if it is unavailable in one location, duties may apply depending on your shipping address. 

Pickups
The Rotterdam office is open for pickups. We encourage all urgent orders to choose the shipping option.

 

  • About Diambar Origins

    Diambar Origins was an idea that came alive well after
    spending a few months in Dakar, Senegal, and being in awe of all the markets
    and the beautiful art one can find here. The goal was to sell this African art
    in Europe. However, not wanting to limit ourselves to art, we kept it open and
    set up a concept store where anything handmade in Africa and diaspora would be
    presented. This is how we expanded from art and jewelry to accessories such as
    handbags, the African beauty basics such as black soap, raw shea butter, and
    waist beads, to making our candles here in Rotterdam.

    The goal for us is to visit more African countries and
    to bring along what we find we have to share with you! So far, we have visited
    Senegal, Gambia, and Guinea-Bissau, more to follow soon.


  • Quality

    All products are handmade, we can only be in
    conversation with our roots if human care is involved. All products may not be
    identical or fitted into any standards since it is produced by hand. However,
    the artisanal production of products resolute in extra care since every piece
    had been given extra attention.

  • Original

    Our products are personally picked. Considering these
    are handmade products, we might specifically design some, but most of the
    products we found in several African local markets. Of course, all products are
    from somewhere specific in Africa, so the country of origin is always
    mentioned, considering Africa is not a country but a continent.

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