Return policy

  • We issue a store credit, exchange or refund for all original priced items that are unworn, unwashed, and unaltered in their original unused condition including original tags attached.
  • All merchandise should be returned within 14 days after delivery for a refund. 
  • All merchandise for personal use, such as SHEA BUTTER, WAISTBEADS, EARRINGS are not eligible for return and refund due to hygiene.
  • All merchandise should be returned within 14 days after delivery for a different size, style or store credit.
  • Returned items must include tags and hygiene stickers. Items that do not meet these conditions will be refused and returned to the shipper’s address on file. 
  • Returns require a minimum of  2-5 business days to arrive at our warehouse. Please allow an additional 1-2 business days to process your return upon arriving at our warehouse. 
  • All SALE cannot be returned except the wrong size or style was received.  
  • All accessories are FINAL SALE. No exchanges. No returns. 
  • An order can only be cancelled before it has been dispatched.
  • You are responsible for the delivery cost of your exchange.
  • Price adjustments are available on items purchased at original price 24 hours before a sale.
  • Due to the spread of COVID-19, as a safety measure returns would be kept in a temporary quarantine area for 72 hours before processing.
  • Delivery charges are only refundable where goods are faulty. Please allow 3 business days for a refund to be processed on merchandise that were received damaged. 
  • All sale items are not eligible for return, since these are final sales, therefor there would be No Returns and Exchangesfor all items on sale.

  • About Diambar Origins

    Diambar Origins was an idea that came alive well after
    spending a few months in Dakar, Senegal, and being in awe of all the markets
    and the beautiful art one can find here. The goal was to sell this African art
    in Europe. However, not wanting to limit ourselves to art, we kept it open and
    set up a concept store where anything handmade in Africa and diaspora would be
    presented. This is how we expanded from art and jewelry to accessories such as
    handbags, the African beauty basics such as black soap, raw shea butter, and
    waist beads, to making our candles here in Rotterdam.

    The goal for us is to visit more African countries and
    to bring along what we find we have to share with you! So far, we have visited
    Senegal, Gambia, and Guinea-Bissau, more to follow soon.


  • Quality

    All products are handmade, we can only be in
    conversation with our roots if human care is involved. All products may not be
    identical or fitted into any standards since it is produced by hand. However,
    the artisanal production of products resolute in extra care since every piece
    had been given extra attention.

  • Original

    Our products are personally picked. Considering these
    are handmade products, we might specifically design some, but most of the
    products we found in several African local markets. Of course, all products are
    from somewhere specific in Africa, so the country of origin is always
    mentioned, considering Africa is not a country but a continent.

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